It took me five years, says woman trying to retrieve late father’s premium bondspublished at 11:58 GMT
James Kelly
BBC News
Image source, Tracy McGuire-BrownTracy McGuire-Brown from Newbury says it took NS&I three attempts to find the account for her late father.
The 61-year-old tells us: “It took me five years and a huge amount of distressing form filling, including sending the original will, original documents, all at my own expense to try and locate my deceased father’s premium bonds.
“We were told that, even though they took years to sort this out, at great distress to us, that we were not entitled to wins that had been made in this time.
“The final insult was this year when we finally received the monies: a letter stating it should be used to clear any debts my father had and be used towards funeral expenses. He had died five years earlier.”
She says NS&I later sent her £150 for the expense of sending the original documents by post, adding that she would never invest with the bank given the “appalling” experience she endured.
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