The industry has set a deadline of January 2027 to complete this switch with roughly 3.2 million homes still to move over. While the digital switchover has been straightforward for most households, for some vulnerable customers, such as those with telecare devices, it has been very stressful.

In December 2025 Virgin Media was fined £23.8m for leaving thousands of customers, typically elderly and disabled people, without access to their alarms during the transition.

We would like to hear from you. Ho do you feel about this change? Are you concerned about how the move will affect you or a friend or family member?

Share your experience

You can share your responses in the form below or by messaging us.

Your responses, which can be anonymous, are secure as the form is encrypted and only the Guardian has access to your contributions. We will only use the data you provide us for the purpose of the feature and we will delete any personal data when we no longer require it for this purpose. For alternative ways to get in touch securely please see our tips guide.

How will the UK’s landline switch-off affect you or your family?

Please include as much detail as possible.

</div> <div class="dcr-p5u71k"><label for=":R9al6kra6l6ker:" class="dcr-0"></p> <p>Do you have any concerns? <span class="dcr-1dx52k9">Optional</span></p> <p class="dcr-t4ab9u">Please include as much detail as possible. </p> <p></label><textarea id=":R9al6kra6l6ker:" aria-required="false" aria-invalid="false" aria-describedby="" rows="3" class="dcr-ftgyo1" name="field_textarea_192933123" data-testid="form-field-192933123"/></div> <div class="dcr-p5u71k"> <div class="dcr-cgbpju"><label class="dcr-1yjvpki"></p> <p>If you are happy to, please upload a photo of yourself here <span class="dcr-1dx52k9">Optional</span></p> <p class="dcr-14g8jkp">Please note, the maximum file size is 5.7 MB.</p> <p>Choose file<input type="file" accept="image/png,image/jpeg,image/jpg" data-testid="form-field-192933124" class="dcr-102ctxe"/></p> <p></label></div> </div> <div class="dcr-p5u71k"> <fieldset aria-invalid="false" id=":R9ql6kra6l6ker:" class="dcr-16f1k2a"> <legend class="dcr-fxyd8x"> <p>Can we publish your response? </p> </legend> </fieldset> </div> <div class="dcr-p5u71k"><label for=":Rail6kra6l6ker:" class="dcr-0"></p> <p>You can add more information here <span class="dcr-1dx52k9">Optional</span></p> <p class="dcr-t4ab9u">If you include other people’s names please ask them first.</p> <p></label><textarea id=":Rail6kra6l6ker:" aria-required="false" aria-invalid="false" aria-describedby="" rows="3" class="dcr-ftgyo1" name="field_textarea_192933128" data-testid="form-field-192933128"/></div> <div class="dcr-p5u71k"> <fieldset aria-invalid="false" id=":Raql6kra6l6ker:" class="dcr-16f1k2a"> <legend class="dcr-fxyd8x"> <p>Would you be interested in speaking to our audio and/or video teams? </p> </legend> </fieldset> </div> <p>By submitting your response, you are agreeing to share your details with us for this feature.</p> <p><button type="submit" aria-live="polite" class="dcr-1ag3sba">Submit</button></p> </form> </div> </div> </div> </div> <p></gu-island></figure> <p class="dcr-130mj7b"><em><strong>If you’re having trouble using the form click <a href="https://guardiannewsandmedia.formstack.com/forms/callout_landline_switch_off_digital" data-link-name="in body link">here</a>. Read terms of service <a href="https://www.theguardian.com/help/terms-of-service" data-link-name="in body link">here</a> and privacy policy <a href="https://www.theguardian.com/help/privacy-policy" data-link-name="in body link">here</a>.</strong></em></p> </div> <p><br /> <br /><a href="http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=69a0938568c544dc92e55c4ca5095532&url=https%3A%2F%2Fwww.theguardian.com%2Ftechnology%2F2026%2Ffeb%2F26%2Ftell-us-how-will-the-uk-landline-switch-off-affect-you-or-your-family&c=14862345975638951628&mkt=en-gb">Source link </a></p> </div> </div> </div> <div class="postnav_w"> <div class="jl_navpost postnav_left"> <a class="jl_nav_link" href="https://thebusinessinvestor.co.uk/artificial-intelligence/top-ai-firms-in-the-uk/" id="prepost"> <span class="jl_nav_img"> <img width="150" height="150" src="https://thebusinessinvestor.co.uk/wp-content/uploads/2026/02/analyticsinsight2F2026-02-262Fa052l2r02FUKE28099s-Top-Artificial-Intelligence-Companies-to-Wat-20x11.avif" class="attachment-thumbnail size-thumbnail jl-lazyload lazyload wp-post-image" alt="" decoding="async" data-src="https://thebusinessinvestor.co.uk/wp-content/uploads/2026/02/analyticsinsight2F2026-02-262Fa052l2r02FUKE28099s-Top-Artificial-Intelligence-Companies-to-Wat-150x150.avif" /> </span> <span class="jl_nav_wrap"> <span class="jl_nav_label">Previous post</span> <span class="jl_cpost_title">Top AI Firms in the UK</span> </span> </a> </div> <div class="jl_navpost postnav_right"> <a class="jl_nav_link" href="https://thebusinessinvestor.co.uk/artificial-intelligence/anthropic-buys-vercept-to-build-ai-that-can-use-computers-like-people/" id="nextpost"> <span class="jl_nav_img"> <img width="150" height="150" src="https://thebusinessinvestor.co.uk/wp-content/uploads/2026/02/1772134530_0x0-20x11.jpg" class="attachment-thumbnail size-thumbnail jl-lazyload lazyload wp-post-image" alt="" decoding="async" data-src="https://thebusinessinvestor.co.uk/wp-content/uploads/2026/02/1772134530_0x0-150x150.jpg" /> </span> <span class="jl_nav_wrap"> <span class="jl_nav_label">Next post</span> <span class="jl_cpost_title">Anthropic Buys Vercept To Build AI That Can Use Computers Like People</span> </span> </a> </div> </div> <div class="single_section_comment"> <div class="jl_comment_head"> <h3 class="jl_comment_head_title">Leave a comment</h3> </div> <div class="jl_comment_wrap jl_no_comment"> <div id="comments" class="comments-area"> <div id="respond" class="comment-respond"> <h3 id="reply-title" class="comment-reply-title">Leave a Reply <small><a rel="nofollow" id="cancel-comment-reply-link" href="/technology/tell-us-how-will-the-uks-landline-switch-off-affect-you-or-your-family-telecoms/#respond" style="display:none;">Cancel reply</a></small></h3><form action="https://thebusinessinvestor.co.uk/wp-comments-post.php" method="post" id="commentform" class="comment-form"><p class="comment-notes"><span id="email-notes">Your email address will not be published.</span> <span class="required-field-message">Required fields are marked <span class="required">*</span></span></p><p class="comment-form-comment"><label for="comment">Comment <span class="required">*</span></label> <textarea placeholder="Leave a comment" id="comment" name="comment" cols="45" rows="8" maxlength="65525" required>

Name *

Email *

Website