BT issues new landline switch off warning as UK homes told to act now

A big change is coming to the UK, and it’s vital that homeowners act before an upcoming deadline. Ageing copper landlines are being switched off in a matter of months and replaced by new technology called Digital Voice. This uses broadband to make calls to friends and family, and along with being more reliable, it also brings with it new features such as clearer conversations, the ability to forward incoming calls to smartphones and better screening, which can help eliminate scams and annoying marketing messages.

The major revamp will come into force from January 2027, and with that date fast approaching, BT is now launching a campaign to raise awareness.

Fronted by Clare Balding, the ‘Don’t Put Off the Switch’ message aims to get homes to check their landlines and ensure they’re ready for the digital age.

This push coincides with new research showing that Brits often delay taking action on essential tasks, often assuming that if something still works, there is no urgent need to act.

“When your provider gets in touch, it’s vitally important you act to ensure your landline services keeps running smoothly. If you don’t respond, the services you rely on could be disrupted,” said Clare Balding.

“The good news is you won’t be on your own – BT will guide you every step of the way.”

It’s been confirmed that customers will generally keep their existing number, and bills shouldn’t go up when moving over. Most homes simply need to plug their current phone into their broadband hub rather than the copper-based wall socket. If that’s not working, then a call to their provider might be needed or an engineer visit organised.

Speaking about the upcoming changes, Lucy Baker, Consumer Digital Voice Director at BT, said: “As our research shows, it’s easy to overlook messages from service providers, but doing so could disrupt essential connections.

“The switch to digital landlines is a significant, once-in-a-generation upgrade to the UK’s communications infrastructure. It’s important to take action when contacted, so everyone can benefit from more reliable, secure technology and stay connected to the services they rely on.”

BT has also noted that customers with additional needs, including those who use telecare devices or pendant alarms, should inform their provider as soon as possible so the right support can be put in place.

Digital Voice is BT’s next-generation home phone service. This digital calling, which connects homes via broadband technology, offers modern features not found on old landline services, such as Multi Call, three-way calling for conference calls, and call diversion to any other phone number, including mobile phones. The call quality should also be much improved with Digital Voice, though you’ll need a compatible Digital Home phone to take advantage.

For most households, upgrading to Digital Voice will have no impact on how they use their phone. The cost of the new Digital Voice and broadband service is all included in the single package price. There’s no extra charge for Digital Voice.