What do pub operators need to know about digital IDs

Under the new legislation, licensed premises can accept registered Digital Verification Services (DVS) to check whether customers are aged 18 or over.

However, use of digital ID is voluntary, meaning operators can continue to ask for physical proof of age alongside existing age-verification procedures.

It follows a period of consultation and development of the Government’s digital verification framework.

The Government said the changes do not alter the legal drinking age or existing requirements, and consequences, for businesses to prevent underage alcohol sales.

Operators previously raised concerns around cost, staff training and implementation, though the Government said digital verification can provide greater flexibility and security for customers and businesses.

Below, The Morning Advertiser (The MA) has listed the key things you need to know now the new rules have come into force.

What does the legislation mean for operators?

• Digital ID can now be accepted for alcohol sales

Licensed premises can use a registered DVS to verify a customer’s age.

• Operators do not have to accept digital ID

Businesses can continue using physical identification and existing age-verification procedures.

A premise that has not adopted digital verification can continue with its current system.

• Digital ID must be checked through a registered DVS

Operators cannot simply visually inspect a digital ID, screenshot or photograph on a customer’s phone.

The age check must be carried out using a registered DVS listed on the Government’s statutory register.

Registered services must meet the requirements of the UK DVS Trust Framework.

• The technology used will depend on the service

Government guidance gives examples including customers presenting a QR code for staff to scan or using compatible technology to complete the verification.

• Challenge 25 can still be used

The introduction of digital ID does not replace existing age-verification policies.

Challenge 25 can continue to determine when staff request proof of age, with digital proof providing another way for customers to demonstrate they are over 18.

• Staff will need to understand the verification process

Employees will need to know how digital checks are carried out and what constitutes a successful verification.

The Government advice states staff should not rely on simply looking at a digital proof of age on a customer’s screen.

• Existing procedures still apply if verification cannot be completed

Operators can continue to use their existing processes where a digital check cannot be carried out, including requesting physical proof of age where appropriate.

• The rules do not remove responsibility for preventing underage sales

Existing safeguards around underage alcohol sales remain unchanged.

The new rules also allow operators to choose whether digital verification forms part of their existing age-checking procedures.