O2 announces new switch-off date that will impact millions of UK users

O2 has already killed off its ageing 3G network, now the company says another service will be switched off in the coming years. 2G remains a vital way to stay connected with many devices, including phones, alarms and health devices, still using this system to stay online. However, Virgin Media O2 now says it’s time to move on, and the upcoming change will affect millions of users of the firm’s platform.

With 2G gone, Virgin Media O2 is boasting that it will be able to further expand and upgrade its 4G and 5G connectivity, reduce energy consumption and deliver faster speeds and more reliable services for customers.

The switch-off is scheduled for 2029 and will give those still reliant on 2G enough time to upgrade their devices.

“We’re investing £700m this year to transform our mobile network and ensure it can keep pace with growing consumer demand,” said Jeanie York, Chief Technology Officer at Virgin Media O2.

“As we look to the future, we’ll be switching off the old 2G network so we can double down on providing all customers with the reliable and efficient 4G and 5G mobile services they expect.

“Having recently switched off our 3G network and signed up to the government 2G switch-off charter, we know exactly how to do this responsibly and without disrupting customers. While most customers won’t need to take any action at all, some businesses might need to start planning for this now.

“We will communicate with customers directly and ensure we support everyone as this essential upgrade takes place.”

A quick history of 2G and why it’s still being used

2G has been powering UK devices since 1993. Since then, it’s been the backbone of connectivity, providing reliable voice calls and basic text messaging. 2G was also cheaper and easier to build than newer networks, allowing more people to access mobile communication. 2G also covered large areas, including rural locations. Although faster networks like 4G and 5G now exist, 2G is still used for some devices and services because it is dependable and efficient for users.